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Customer Guarantee

Refund Policy & Money-Back Guarantee

We stand behind our products with an industry-leading money-back guarantee for complete peace of mind.

Last Updated: February 2026

At Hostrare, we are committed to providing reliable web hosting, competent technical support, and exceptional customer service.

Web Hosting, VPS & Reseller Packages

All 6-month and longer-term hosting plans for our Business, VPS, and Reseller Hosting packages are backed by our 90-day money-back guarantee.

Monthly-billed VPS servers and Reseller hosting packages are eligible for a 30-day money-back refund. Payments must be processed through valid online electronic payment methods.

Domain Name Registration

Domain name registrations, transfers, and renewals are paid directly to central registry authorities (e.g. ICANN, Verisign, BTCL) and are non-refundable once processed.

Website & Software Development

Web development, mobile apps, and custom software engineering services follow milestone-based work orders and are non-refundable once project commencement is confirmed.

Need Immediate Support?

Our expert support team is available 24/7 to assist with your technical and billing queries.

+88 01977 507015 support@hostrare.com Open Support Ticket